Reporting repairs to your property

How do I report a repair?

To report repairs, please ring the repairs line on 020 3815 4123 between 10.00am – 5.30pm, Monday to Friday.

We will respond to enquiries and requests promptly.

How long will I have to wait for a response?

Phone messages will be replied to within 24 hours.

Missed appointments

Please be aware that you could be charged up to £80 if you are not in when an appointment has been arranged and a contractor has a wasted visit. Please call at least 48 hours in advance to cancel an appointment.

More information

Please see the Property Services Guide for more information on types of repairs that need fixing and what to do.