Income Officer

Job Reference: IO-2017
Salary: £24,819 to £27,009 plus £2,000 market supplement
Location: Hackney and Islington, London
Hours: 37.5 hours per week (Full Time)
Contract type: Permanent
DBS Check: Yes

We are looking for a strong candidate to work within the Housing Management team as an Income Officer, to deliver a high quality service to tenants of PBHA, across supported, general needs and enhanced housing management tenancies.

The successful candidate will lead on; rent and service charge management, delivering a high quality rent collection and arrears recovery service in full accordance with PBHA’s policies and procedures. Also, providing  an accurate, sensitive and responsive rent account enquiry and information service and preparing and presenting evidence in court for legal proceedings. the individual will also be  responsible for  ensuring that income is maximised and arrears of rent and other charges are kept to a minimum. Overall the individual in this role will contribute to a high quality housing management service direct to PBHA’s tenants.

Based at our modern hub on Kingsland Road, you will work across Hackney and Islington, two of London’s most vibrant and rapidly changing boroughs. working at a small but ambitious association, you will get the opportunity to develop your career as well as engage with many of the key issues affecting housing in London.

Please note: to apply for this role the attached application must be completed and emailed to

Closing date for applications: Wednesday 15th November 2017 by 9am.
Interviews will be held between Thursday 16th- Friday 17th November 2017.

Job Profile
Application Form
Equal Opportunities Form
Guaranteed Interview Scheme

Please note that due to the volume of applications we are unable to acknowledge receipt of application forms or write formally to those not shortlisted for an interview. CV’s will not be accepted.

If you have not heard from us within 4 weeks after the short-listing, you should assume that you have not been shortlisted.

Note for applicants with a disability:
We welcome applications from disabled people. If you wish to be considered under our guaranteed interview scheme, please complete the above form. If you wish to discuss any concerns about the job in relation to your disability, completing the application form or the guaranteed interview scheme, please contact us. You will be asked at a later stage about any special requirements in relation to an interview if appropriate.

If you have any questions please contact Human Resources at the above email address.

Peter Bedford Housing Association is committed to equality and diversity and want our Board and staff to reflect the diverse community we work in. We particularly welcome applications from young people.