ILM Customer Services Assistant (Intermediate labour market)

ILM Customer Services Assistant
Job reference: ILM-CSA2018
Salary: £16104 per annum (pro-rata)
Location: London
Hours: 24 hours per week
Contract type: FTC 16 weeks

We are looking for an enthusiastic individual to deliver an effective reception and customer contact service. The successful candidate will be responsible:

  • To log and effective signpost enquiries, whether they be in person, by phone or by email.
  • To ensure a friendly, efficient customer contact service for tenants, participants, visitors and staff.
  • To undertake business administrative tasks for the organisation, including incoming and outbound communications, booking equipment, to provide a welcoming and efficient first point of contact to visitors to Kingsland hub.

Peter Bedford Housing Association is funded to provide Intermediate Labour Market (ILM) jobs by The Big Lottery and The European Social Fund. The programme is aimed at those people who have a disability or long term health condition which has made finding steady work challenging. An ILM position is a temporary job where you will receive intensive on the job support to transition into permanent work. You will be supported to manage your time, develop resilience and the confidence to perform the job tasks effectively. Throughout your paid employment with PBHA you will be given the support to apply for more permanent work and to approach this with confidence.

This post is only open candidates registered on the ACE Building Better Opportunities Programme, for more information on our website about the programme, please follow the link:

Please note: to apply for this role the attached application must be completed and emailed to

Closing date for applications: Friday 2nd  March 2018 by 12 noon.
Interviews will be held week commencing Monday 5th  March 2018.

job profile
Application Form
Equal Opportunities Form
Guaranteed Interview Scheme

Full list of Employee benefits

Please note that due to the volume of applications we are unable to acknowledge receipt of application forms or write formally to those not shortlisted for an interview. CV’s will not be accepted.

If you have not heard from us within 4 weeks after the short-listing, you should assume that you have not been shortlisted.

Note for applicants with a disability:
We welcome applications from disabled people. If you wish to be considered under our guaranteed interview scheme, please complete the above form. If you wish to discuss any concerns about the job in relation to your disability, completing the application form or the guaranteed interview scheme, please contact us. You will be asked at a later stage about any special requirements in relation to an interview if appropriate.

If you have any questions please contact Human Resources at the above email address.

Peter Bedford Housing Association is committed to equality and diversity and want our Board and staff to reflect the diverse community we work in. We particularly welcome applications from young people.